Sephora Moonshadow Trios in Bermuda Triangle and Dusk Till Dawn - Review and Swatches

I bought these eyeshadow trios from Sephora last month when I ordered the new Chanel Illusion D'Ombre eyeshadows and I was looking for something else to order to offset the shipping cost. I like baked eyeshadows, so I thought I'd give these a go. I have only used one of them so far, but swatched both, so I thought I'd share them with you anyway.

Bermuda Triangle,  Dusk Till Dawn

Both shadows contain 3 shades, Bermuda Triangle has yellow gold, copper and teal, and Dusk Till Dawn includes light violet, light pink and mauve. The shadows are big enough for the shades to be used separately, although you need to be quite careful when using the middle shade as the strip isn't very wide. The colour payoff for these was actually very good, which can be an issue with baked shadows. I only tried them dry, but I'm guessing the colours would be even more intense when used wet. I have only used Dusk Till Dawn on my eyes, haven't tried Bermuda Triangle, but they both swatched very nicely and when used, Dusk Till Dawn didn't have any significan fallout, other than a tiny bit during application. The colours stayed vivid and the shadows didn't crease on me at all.

Sephora recommends that you use the top shade on your lid, then the bottom shade in the crease and the middle strip to highlight the browbone. I mixed it up and used the violet shade on the lid, mauve in the crease and light pink to highlight. With Bermuda Triangle I would probably use the gold to highlight, copper on the lid and teal in the crease, I really don't think the copper would look good on the browbone. The copper strip reminded me of the Mac Red She Said mineralize eyeshadow trios but it is actually much nicer than them, although it is chunkier than the rest of the shades, it's still pretty smooth and has a great colour payoff.

The eyeshadows weight 1.8 g each and cost €14.90 each (roughly £12) from Sephora.fr. They come in 6 colour combinations.

See more pictures including swatches after the jump!

Online Ordering From KIKO - And Why You Shouldn't Do It

This was initially going to be a product review, but instead I wanted to share my experience about ordering online from KIKO, with a warning about their shameful, practically non-existent customer service. I placed an order for 4 Water Eyeshadows and an Eyeshadow Stick on Tuesday, 17th January. I received my order the following Tuesday, so a full week later, having been completely unaware that it was coming from Italy, as it doesn't say anywhere on the KIKO UK website. When I opened the package I noticed that they managed to send shade 102 of the Water Eyeshadows twice and didn't send me a 101. So I e-mailed them as there is no UK phone number on the website. They e-mailed me back the following day with what seems like an automated e-mail and requested that I send a photo of the products received. Now if the shadows had been damaged, I'd understand, but why do I need to provide photographic evidence that they sent me two of the same eyeshadow? Anyway I replied with a photo and that was 12 days ago. Since then I have not heard from them.

I am absolutely gobsmacked by this non-existent customer service. I'd just like to exchange one of the 102's for a 101 or get a refund if they can't send me a 101. And as this wasn't even my mistake, I would expect them not to even require me to return the extra one like many other brand would (I once received a damaged eyeshadow from Bobbi Brown, phoned up and was sent a new one immediately that arrived the following day), but I don't even mind, I'll send it back - at their cost of course! However, it's been 12 days now since I first e-mailed them and since then I have e-mailed them repeatedly, and they haven't bothered to respond. I then raised this issue with Paypal, started a dispute to which they also didn't respond and now I have escalated it to a claim, and still no answer. As there is no customer service number anywhere on their website, all I can do is wait for them to e-mail me or for Paypal to hopefully give me a refund. All I can say after all of this is that I will NEVER EVER order from them again, or even buy their products from their store in London. Their products are nice, but not worth this awful hassle and I am now officially boycotting KIKO. 

Have you been let down by bad customer service? Feel free to share your experience in the comments!